Retail has always had to adapt, and those that don’t, “die”. Customers have always had a choice; however, some retailers have come to see it as a, “take it or leave it one”; and almost given up without trying. In simple terms; If the service level...

The opportunity is everyone that enters your store: - With the ever-increasing pressures and micro-thin margins, retail is constantly searching for ways to grow their top-line whilst controlling costs. In recent times, the major strategy adopted...

Given we live in the age of technology; [I may look back in 20 years and laugh at that statement] we all seem to prefer the experience of shopping in store, we may sometimes grumble about it, but we do love it. Today it is in most cases unnecessary...

Making legacy systems work harder for the Centre & Customer alike Earlier this year I came across a website, going by the name of; deadmalls.com. Curiosity got the better of me, so I investigated further, I was strangely drawn to these failed,...

What do your competitors know that you don’t? In excess of 75%* of all UK retailers are needlessly missing out on sales and paying additional costs because they don’t use the most basic of sales information tools: customer traffic or to put it another...

Know your customer better Reliance on point-of-sale (POS) data is effective at capturing sales but not in-store experiences, lost sales opportunities or true conversion rates. Retailers require more information on their customers. They need to...

Tracking bricks and mortar customers just like online shoppers Retailers are looking for ever more cutting-edge methods to understand customer buying behavior and take full advantage of the insights available from new technology and data analytics The...

You can manage what you can measure It is a fact of life that shopping centres are in the business of generating pedestrian traffic. The more customer traffic the centre generates the more attractive it becomes to the retailer. If the retailer finds...

Given the fierce competition the traditional high street is facing, its wonder many still survive. With increasing threats from, Big Box retailers, internet sales and interest rate changes, many have turned to the ever promising CRM (customer relationship...

Data-Savi retailers have been practicing store traffic monitoring for well over a decade. In particular, apparel retailers have embraced foot traffic counts as a tool to help them understand and strategise their staffing, conversion and marketing...

1. Staff Planning & Optimisation – whether you are in retail, leisure a service industry or a public sector venue; staff optimisation is paramount, and not necessarily about reducing staff, but about ensuring that the right number of staff,...